Existing-home assessment and certificate service
About Home Energy Ratings Australia
Home Energy Ratings Australia provides a straightforward, managed way to arrange a Home Energy Rating assessment for an existing home and receive your certificate.
Home Energy Ratings Australia manages the request, quote, payment and assessor allocation. An appropriately accredited existing-home assessor completes the technical work and issues the certificate.
The role of Home Energy Ratings Australia
We review your request, confirm assessor availability, the full price and proposed timing, manage payment and allocate the assessor. We remain your commercial contact throughout the service.
What you can expect
How assessor eligibility is verified
Before allocating a customer assessment, Home Energy Ratings Australia checks that the assigned assessor’s relevant existing-home accreditation is current.
We record the check before allocation. Home Energy Ratings Australia does not grant assessor accreditation.
Who owns each stage of the journey
Home Energy Ratings Australia manages
We manage request review, commercial confirmation, booking payments and assessor allocation. We send the prescribed Client Information and Consent Form, retain the completed consent record and own commercial communication, complaints and remedies.
The assigned assessor manages
The assigned assessor confirms consent, authority and property access, then manages the onsite assessment, modelling, certificate delivery and technical questions.
Understand the certificate See the complete assessment process
Accountability, complaints and remedies
If something goes wrong, contact Home Energy Ratings Australia. We own customer communication and the commercial remedy rather than redirecting you to the assigned assessor. The assessor may support a technical investigation or correction.
Complaint contact
assessments@homeenergyratingsaustralia.com.au
We acknowledge written complaints within one business day. If a complaint remains unresolved, we provide a written progress update at least every five business days.
This is an update standard, not a five-business-day resolution promise.
A failure caused by Home Energy Ratings Australia or the assigned assessor does not reduce or forfeit your initial payment.
If the problem can be remedied, we arrange a suitable correction, replacement or re-performance at no extra cost. Supplier-caused administrative, modelling or certificate errors are corrected without additional charge.
This does not limit any choice or remedy available for a major failure under Australian Consumer Law. If a valid certificate cannot be delivered, we refund all payments made for the assessment.
An independent commercial service
Home Energy Ratings Australia is an independent commercial service. It is not a government agency or assessor accreditation body.
Home Energy Ratings Australia does not grant accreditation or issue Home Energy Rating Certificates. Our role is to make the request, commercial arrangements, assessor allocation and customer support clearer.
Read the Privacy Policy Read the Terms and Conditions
Trust and accountability is our priority
About and trust questions
Who completes the technical assessment?
An appropriately accredited existing-home assessor completes the onsite assessment, models the home and issues the certificate.
How does Home Energy Ratings Australia check assessor eligibility?
Before allocation, Home Energy Ratings Australia checks that the assessor’s relevant existing-home accreditation is current and records the check.
What does Home Energy Ratings Australia manage?
We manage the request, quote, payment, assessor allocation and commercial support. The assigned assessor manages the technical work and certificate.
Who do I contact if something goes wrong?
Contact Home Energy Ratings Australia at assessments@homeenergyratingsaustralia.com.au or 0424 961 257. We own the complaint and commercial remedy.
Is Home Energy Ratings Australia a government or accreditation body?
No. Home Energy Ratings Australia is an independent commercial service. It does not represent government or grant assessor accreditation.
Ready to request your assessment?
Tell us about your existing home. We’ll review your request and contact you to confirm assessor availability, pricing and next steps.
Submitting the form starts an assessment request. It does not confirm a booking or take payment.
Request your assessment